Olive Garden

RESTAURANT SURVEY for Olive Garden

Location: Dothan, Alabama      Date:   Aug 2014          Meal:   Lunch               # in party:  4

Statement	EXCELLENT	VERY GOOD	NEUTRAL	FAIR	POOR
Overall Experience		X
Arrival
Friendly greeting upon arriving	X
Wait time was accurate	X
Cleanliness of table	X
Server
Greeted promptly			X
Product knowledge		X
Pre-bussed table	X
Order accuracy	X
Speed of service	X
Teamwork of other servers		X
Attentive during meal	X
Food
Price fair for portion size	X
Presentation		X
Temperature	X
Taste	X
Restrooms
Stocked with soap, paper towels & tissue	X
Floors clean/no trash on floor	X
Overall cleanliness	X
Departing
Check brought in timely manner	X
Change/Charge slip brought in timely manner	X
Additional Comments: We went to lunch after church today to celebrate the baptism of the twins!  We love Italian food and wish we had a true Italian restaurant here.  We don’t visit OG often.  Since Josh and I both worked at Red Lobster, we recognized the familiar smell as soon as we walked into the dining room.  It’s a wet-heat kind of smell.  It’s like the dining room carpet has gotten wet and not dried completely mixed with what seems to smell like the rags used to wipe off the tables.  Just not appealing at all. Upon being seated at our table, it was 4-5 minutes before we were greeted.  Erica was our server and she really was fantastic.  She commented to Emily how pretty she looked and loved the color of her dress.  Our drinks never got low, the food came on time and we were never left waiting. Josh and I shared (luckily) the Five Cheese Ziti.  Emily got shells, alfredo and chicken with garlic mashed.  Ethan got cavatappi with a meatball, alfredo and some garlic mashed.  As a side dish, I decided to try the Parmesan Olive Fritta served with a citrus aioli.  Every dish was really good and there was PLENTY to bring home to eat for supper.  As for the Fritta,  it was so-so.  I wouldn’t order it again. Total meal: $32.75 Five Cheese Ziti Parmesan Olive Fritta